K2’s Frontline Knowledge Series:

July 2025

Beyond the Arrival: Redefining Success in Global Mobility

Traditionally, a successful relocation was defined as moving an assignee to a new location on time, within budget and in line with all compliance requirements. But today, what follows after the move – i.e. how the assignee and their family adjust to their new environment and integrate into their new community – is increasingly becoming the measure of success. We explore:

• The average cost of a failed assignment & stats associated with strong post-move integration
• How high-performing organisations are shifting investment from move logistics to post-relocation experience
• How over 70% of mobility teams are looking to introduce more personalised services

Download the guide: Redefine what success in your programme looks like

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August 2025

The AI Effect: Trends Shaping Human-Centric Global Mobility

As mobility teams across the industry begin to integrate AI into their service model, the most powerful emergent trend is that AI is most valuable when it is used to create efficiencies and fill information gaps – e.g. pulse check assignee sentiment in real-time. When it is used to replace human interaction, it compromises the customer experience. We explore:

• Current AI adoption trends, including pattern recognition in feedback and outcomes, chatbots for the triaging of assignee questions, and policy benchmarking tools
• How AI can make the assignee experience more personal
• The necessity of human interaction/judgement in particular scenarios, including VIP relocation, when policy or logic are not enough, and when emotional or cultural complexity are at play

Download the guide: ‍How AI is affecting mobility

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September 2025

Next Horizon: Shaping Global Mobility for a Changing Workforce

As late Gen Z move into senior roles and early Gen Alpha prepare to join the workforce, global mobility is changing in response to these generations’ experience of life, particularly socio-economic challenges, cultural disruption and technological immersion. In addition, opportunity is critical to both generations, further driving the shift that we are already observing away from mobility as an obligation towards mobility as an experience. We explore:

• Socio-economic currents including financial security and purpose/job satisfaction
• Cultural realities including Pandemic disruption, the influence of social media and easy access to a multitude of services via apps
• How technology is underpinning the obligation > experience mobility shift.

Download the guide: Future workforce readiness

October 2025

Resilient Global Mobility: A Practical Guide to Duty of Care in a Changing World

THIS WAS A HOT TOPIC!

Duty of care should not be a box-ticking exercise, rather a powerful commitment to assignees’ physical and emotional wellbeing. This requires a robust duty of care framework which combines practical support with proactive risk assessment and consistent, personal communication. We explore:

• How duty of care applies to disruption that is both extraordinary and everyday
• The key elements of a strong duty of care framework, including scenario planning, clear crisis protocols, and mental health and wellbeing resources
• What duty of care looks like at different stages across the relocation timeline

Download the guide: Duty of care beyond logistics

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November 2025

When the World Arrives: Planning Relocation around Global Events

Major global events such as the 2024 Paris Olympics and the 2026 FIFA World Cup transform host cities/regions, thereby significantly disrupting global mobility activity in and around them. Leveraging learnings from Paris, there are key practical actions which mobility teams can take ahead of major global events; there are also great opportunities to strengthen operational processes and increase a mobility function’s internal visibility. We explore:

• Key data and insights from Paris, including accommodation supply, rental cost inflation, and visa and permit processing times
• Pre-event practical actions for mobility teams, including reviewing active and upcoming relocations, securing housing allocations early and refining internal comms
• Events as a test of communication, flexibility and risk management

Download the guide: Get big event ready

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December 2025

Beyond the Bottom Line: Delivering Cost Savings which Protect the Customer Experience

The most meaningful cost savings are those that reduce spend while protecting the customer experience. Utilising Cloud-based mobility management platforms to centralise operations, leveraging expert advisory, and pinpointing hidden costs and making them visible enables organisations to deliver savings without sacrifice. We explore:

• The capabilities of Cloud-based mobility management platforms such as VMware AirWatch, SOTI MobiControl, and IBM MaaS360
• Stats relating to organisations’ adoption of integrated automation
• How organisations can drive transparency through advanced analytics dashboards, automated expense tracking, and contract audits and transparency clauses

Download the guide: ‍Thinking beyond the quote

January 2026

Cities Under Pressure: Mobility Planning for 2026

For global mobility, the 2026 FIFA World Cup will impact planning cycles, availability windows and programme stability. But this period of unusual market behaviour can be navigated successfully, with key actions including monitoring city indicators, modelling scenarios and adjusting policies in preparation for reduced options. We explore:

• Temporary accommodation trends, travel and city congestion, and policy and programme pressure points
• Indicators to monitor within both high sensitivity and variable sensitivity cities
• How to plan timelines by move type

Download the guide: A look back at being World Cup ready

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February 2026

Communication When it Counts

Common communication pressure points in global mobility include multiple audiences, time sensitivity and emotional context. Choosing the right communication method, leveraging technology and thinking critically about timing can ease and even eliminate these pressure points. We explore:

• Learnings from other high pressure environments such as those in which the emergency services operate
• Technology tools including scheduled digital updates, AI-supported knowledge bases and heads-up notifications
• Key questions for mobility teams to consider, including who needs this information now, what action this information enables and which channel best supports clarity

Download the guide: ‍The benefit of clear comms

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April 2026

Innovation in Mobility isn’t a Product; it’s How it Performs

There is a growing tendency across global mobility to equate innovation with technology. This is understandable because technology is typically visible and easy to demo, providing stakeholders with something concrete to observe and experience. But innovation also presents in less visible ways, e.g. when policies begin to reflect real-world behaviour, or when stakeholders begin to align more smoothly without new layers of process needing to be added. We explore:

• An emerging pattern of organisations investing heavily in digital transformation without achieving the desired outcomes
• How in many GM programmes, innovation is already in full flow, without stakeholders recognising it for what it is
• Foundational, behavioural, operational, adaptive and technical innovation

Download the guide: ‍Mobility success redefined

‍May 2026

The Move is Not the Outcome

THIS WAS A HOT TOPIC!

For many mobility functions, a relocation completed on time, within budget and with a strong assignee satisfaction score is the key measure of success. But the relocation itself is just the beginning of the story, one which doesn’t end until the assignment has been completed. Therefore the outcome is not the move, rather the assignee’s subsequent experience and performance. We explore:

• How some organisations are beginning to revisit how success is measured, e.g. by turning their focus to assignment completion, early return and post-assignment retention stats
• Questions that organisations should be asking when assessing their current provider
• Questions that organisations should include when compiling an RFP

Download the guide: ‍The job doesn't stop at the arrival

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‍June 2026

The Evidence Gap in Global Mobility

THIS WAS A HOT TOPIC!

Assignment success metrics can be difficult to collate because the questions that need to be asked rarely have straightforward answers. E.g. Does the assignee feel confident?; Is the assignee’s family adjusting smoothly?; Is the assignee able to perform to the best of their ability in their new environment? Multiple variables must be navigated in order to answer questions like these, but the reward is a 360-degree perspective and a full bank of evidence upon which to base business decisions. We explore:

• The powerful insights which emerged during a recent APAC mobility event
• Where assignment risk actually sits
• What mobility teams should focus on once a move is live, including speed of issue resolution, policy fit and cost/value alignment

Download the guide: ‍Success measurement guidance