Série Frontline Knowledge de K2 :

July 2025

Beyond the Arrival: Redefining Success in Global Mobility

Traditionally, a successful relocation was defined as moving an assignee to a new location on time, within budget and in line with all compliance requirements. But today, what follows after the move – i.e. how the assignee and their family adjust to their new environment and integrate into their new community – is increasingly becoming the measure of success. We explore:

• The average cost of a failed assignment & stats associated with strong post-move integration
• How high-performing organisations are shifting investment from move logistics to post-relocation experience
• How over 70% of mobility teams are looking to introduce more personalised services

Download the guide: Redefine what success in your programme looks like

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August 2025

The AI Effect: Trends Shaping Human-Centric Global Mobility

As mobility teams across the industry begin to integrate AI into their service model, the most powerful emergent trend is that AI is most valuable when it is used to create efficiencies and fill information gaps – e.g. pulse check assignee sentiment in real-time. When it is used to replace human interaction, it compromises the customer experience. We explore:

• Current AI adoption trends, including pattern recognition in feedback and outcomes, chatbots for the triaging of assignee questions, and policy benchmarking tools
• How AI can make the assignee experience more personal
• The necessity of human interaction/judgement in particular scenarios, including VIP relocation, when policy or logic are not enough, and when emotional or cultural complexity are at play

Download the guide: ‍How AI is affecting mobility

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September 2025

Next Horizon: Shaping Global Mobility for a Changing Workforce

As late Gen Z move into senior roles and early Gen Alpha prepare to join the workforce, global mobility is changing in response to these generations’ experience of life, particularly socio-economic challenges, cultural disruption and technological immersion. In addition, opportunity is critical to both generations, further driving the shift that we are already observing away from mobility as an obligation towards mobility as an experience. We explore:

• Socio-economic currents including financial security and purpose/job satisfaction
• Cultural realities including Pandemic disruption, the influence of social media and easy access to a multitude of services via apps
• How technology is underpinning the obligation > experience mobility shift.

Download the guide: Future workforce readiness

October 2025

Resilient Global Mobility: A Practical Guide to Duty of Care in a Changing World

THIS WAS A HOT TOPIC!

Duty of care should not be a box-ticking exercise, rather a powerful commitment to assignees’ physical and emotional wellbeing. This requires a robust duty of care framework which combines practical support with proactive risk assessment and consistent, personal communication. We explore:

• How duty of care applies to disruption that is both extraordinary and everyday
• The key elements of a strong duty of care framework, including scenario planning, clear crisis protocols, and mental health and wellbeing resources
• What duty of care looks like at different stages across the relocation timeline

Download the guide: Duty of care beyond logistics

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November 2025

When the World Arrives: Planning Relocation around Global Events

Major global events such as the 2024 Paris Olympics and the 2026 FIFA World Cup transform host cities/regions, thereby significantly disrupting global mobility activity in and around them. Leveraging learnings from Paris, there are key practical actions which mobility teams can take ahead of major global events; there are also great opportunities to strengthen operational processes and increase a mobility function’s internal visibility. We explore:

• Key data and insights from Paris, including accommodation supply, rental cost inflation, and visa and permit processing times
• Pre-event practical actions for mobility teams, including reviewing active and upcoming relocations, securing housing allocations early and refining internal comms
• Events as a test of communication, flexibility and risk management

Download the guide: Get big event ready

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December 2025

Beyond the Bottom Line: Delivering Cost Savings which Protect the Customer Experience

The most meaningful cost savings are those that reduce spend while protecting the customer experience. Utilising Cloud-based mobility management platforms to centralise operations, leveraging expert advisory, and pinpointing hidden costs and making them visible enables organisations to deliver savings without sacrifice. We explore:

• The capabilities of Cloud-based mobility management platforms such as VMware AirWatch, SOTI MobiControl, and IBM MaaS360
• Stats relating to organisations’ adoption of integrated automation
• How organisations can drive transparency through advanced analytics dashboards, automated expense tracking, and contract audits and transparency clauses

Download the guide: ‍Thinking beyond the quote

October 2025 | Resilient Global Mobility: A Practical Guide to Duty of Care in a Changing World

Duty of care should not be a box-ticking exercise, rather a powerful commitment to assignees’ physical and emotional wellbeing. This requires a robust duty of care framework which combines practical support with proactive risk assessment and consistent, personal communication. We explore:

• How duty of care applies to disruption that is both extraordinary and everyday
• The key elements of a strong duty of care framework, including scenario planning, clear crisis protocols, and mental health and wellbeing resources
• What duty of care looks like at different stages across the relocation timeline

Download the Frontline October 2025 Thinking Paper

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November 2025 | When the World Arrives: Planning Relocation around Global Events

Major global events such as the 2024 Paris Olympics and the 2026 FIFA World Cup transform host cities/regions, thereby significantly disrupting global mobility activity in and around them. Leveraging learnings from Paris, there are key practical actions which mobility teams can take ahead of major global events; there are also great opportunities to strengthen operational processes and increase a mobility function’s internal visibility. We explore:

• Key data and insights from Paris, including accommodation supply, rental cost inflation, and visa and permit processing times
• Pre-event practical actions for mobility teams, including reviewing active and upcoming relocations, securing housing allocations early and refining internal comms
• Events as a test of communication, flexibility and risk management

Download the Frontline November 2025 Thinking Paper

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December 2025 | Beyond the Bottom Line: Delivering Cost Savings which Protect the Customer Experience

The most meaningful cost savings are those that reduce spend while protecting the customer experience. Utilising Cloud-based mobility management platforms to centralise operations, leveraging expert advisory, and pinpointing hidden costs and making them visible enables organisations to deliver savings without sacrifice. We explore:

• The capabilities of Cloud-based mobility management platforms such as VMware AirWatch, SOTI MobiControl, and IBM MaaS360
• Stats relating to organisations’ adoption of integrated automation
• How organisations can drive transparency through advanced analytics dashboards, automated expense tracking, and contract audits and transparency clauses

Download the Frontline December 2025 Thinking Paper

‍May 2026

Le déménagement n'est pas la finalité

UN SUJET BRÛLANT !

Pour de nombreuses fonctions de mobilité, une mutation réalisée dans les délais, en respectant le budget et avec un taux de satisfaction élevé de la part du collaborateur est l'indicateur clé de succès. Mais le déménagement en lui-même n'est que le début de l'histoire, qui ne s'achève qu'une fois la mission terminée. Par conséquent, le résultat n'est pas le déménagement, mais plutôt l'expérience et la performance ultérieures du collaborateur. Nous explorons :

• Comment certaines organisations commencent à revoir leur façon de mesurer le succès, par exemple en se concentrant sur les statistiques d'achèvement de mission, de retour anticipé et de rétention post-mission
• Les questions que les organisations devraient se poser lors de l'évaluation de leur prestataire actuel
• Les questions que les organisations devraient inclure lors de la rédaction d'un appel d'offres

Téléchargez le guide : ‍Le travail ne s'arrête pas à l'arrivée

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‍Juin 2026

Le manque de données dans la mobilité internationale

UN SUJET BRÛLANT !

Les indicateurs de réussite d'une mission peuvent être difficiles à compiler car les questions à poser ont rarement des réponses simples. Par exemple : le collaborateur se sent-il en confiance ? Sa famille s'adapte-t-elle bien ? Est-il en mesure de donner le meilleur de lui-même dans son nouvel environnement ? De multiples variables doivent être prises en compte pour répondre à ces questions, mais la récompense est une perspective à 360 degrés et une base de données complète sur laquelle fonder les décisions stratégiques. Nous explorons :

• Les enseignements puissants qui ont émergé lors d'un récent événement sur la mobilité en zone APAC
• Où se situe réellement le risque lié à la mission
• Sur quoi les équipes de mobilité doivent se concentrer une fois le déménagement effectué, notamment la rapidité de résolution des problèmes, l'adéquation avec la politique et l'alignement entre les coûts et la valeur ajoutée

Télécharger le guide : ‍Conseils pour mesurer le succès