Client Satisfaction
Client satisfaction is central to our work, driven by accountability, consistency, and investment in those we support. We listen through surveys, reviews, and Net Promoter Score® benchmarking, acting on what matters most. This feedback shapes our services, builds trust, and helps us fulfil promises.
We listen first through client surveys
We conduct yearly client surveys to gather direct feedback from all service areas. These surveys offer clear insights into what clients appreciate and where improvements are needed.
This approach helps ensure our services align with genuine client needs rather than assumptions. By transparently sharing the results, we integrate client voices into our ongoing improvement process, transforming feedback into actions that enhance each relocation.
Constantly checking our delivery model
Every relocating employee and family we support is invited to take part in short video surveys at key stages of their move. This personal, engaging format encourages higher response rates and gives us a complete view of the relocation experience.
All feedback is analysed in a secure environment using AI-driven sentiment tools, allowing us to spot trends, adapt quickly and address challenges before they escalate. This ensures clients and their talent receive a consistently world-class experience.
We have created a live example for you to try.
NPS® shows how we build trust & loyalty
Net Promoter Score® is a globally recognised measure of client loyalty and satisfaction. Our current NPS® is 82, placing us firmly in world-class territory.
This score reflects more than numbers. It is a signal of the relationships we build, the trust clients place in us and the reliability of the experience we provide. For prospective clients, it offers independent proof of our standing. For existing ones, it reinforces our commitment to keep improving so that every experience remains exceptional.
Providers of a world-class global talent experience
At K2, we always pride ourselves on doing whatever is necessary to provide the very best service. Our ethos is to consistently go the extra mile in every interaction to ensure the very best outcome for our clients and their relocating employees.
We are very proud of our latest survey results, which show a Net Promoter Score® (NPS®; the standard measure of customer loyalty) of 82, regarded as world-class.
*This suggests “all promoters”, zero passives/detractors — that’s extraordinarily rare. Could be based on limited or a biased sample.
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