“我们处于能够改变环境的令人羡慕的地位。通过在全球社区中共同努力，我们可以实现真正、持久的变革。”
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标题
Services
Culture
When service isn’t where it needs to be. And why change still feels difficult.
April 13, 2026
When service issues start to impact time, cost and employee experience, why do organisations still hesitate to change? This article explores the psychology behind staying put and what happens when you don’t.
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